About this product
GPT Support Agent is a fully autonomous tier-1 support solution that integrates into your existing helpdesk in under 30 minutes. It reads your documentation, knowledge base, and past tickets to answer questions accurately โ escalating to a human only when necessary.
Supports Zendesk, Intercom, Freshdesk, and any webhook-based ticketing system. Available in 40+ languages with automatic language detection.
Key features
GPT-4 powered reasoning
Understands context across multi-turn conversations, not just single messages.
40+ languages
Auto-detects the customer's language and responds natively.
Knowledge base sync
Automatically indexes your docs, FAQs, and past tickets every 24 hours.
Smart escalation
Hands off to a human agent when confidence is low, with full conversation context.
Analytics dashboard
Track resolution rate, CSAT, escalation rate and top issue categories.
Native integrations
Zendesk, Intercom, Freshdesk, Salesforce, and custom webhooks.
Specifications
Customer reviews
Cut our tier-1 ticket volume by 67% in the first month. The escalation logic is surprisingly good โ it knows when it doesn't know.
Multilingual support is perfect for our global user base. Setup took 20 minutes.
Strong product. We're resolving 73% of tickets automatically. Minor friction with our custom Salesforce fields but support helped quickly.
Starting from
Vendor
7 products on Naslabs
2.4K
Users
18K
Deploys
99.95%
Uptime